Services

What we do, and how an engagement starts.

Every step ends with something you keep. Begin at whichever one fits where you are today.

Process Fit Call

Free

A working conversation about the process, not a sales call.

We look at the shape of the work, the volume behind it, and what would have to change for it to count as fixed. You get our honest read on where the opportunity is, and what we would do about it.

Bring the process that keeps costing more than it should. If you are not sure which one that is, that is a fine place to start too.

Agentic Process Scan

We take one process apart, step by step, and tell you where agents would actually pay off.

What you get

Your process mapped task by task, so everyone can see where the time goes.
The three best candidates for automation, ranked by volume, what each costs you today, and how repeatable it is.
A straight yes or no on each one, with the reasoning.
Written agreement on what a right answer looks like, and who on your side decides when it is a close call.
A one-page plan for where to start.

What we need from you

Time with the people who do the work today.
Whatever volume and cost figures you already have.

Process Pilot

One working agent, live on your real data. Not a demo.

Alongside it we score the agent against a few hundred of your own past cases, so you can see how often it gets things right and exactly where it struggles. Those tests are yours, and they keep running after we are done.

This is the step that turns an opinion into a number. Afterwards you know what the agent does, what it costs to run, and how good it actually is.

What we need from you

Access to the systems the process touches.
A few hundred real past cases we can score against.
Someone who can settle the close calls on what counts as correct.

Agentic Process Transformation

One process, rebuilt end to end as a human-plus-agent operation.

We redesign a small number of workflows rather than the whole department, and connect only the systems the work actually depends on. Keeping it narrow is what makes it land.

What you get

The process running as agents plus people, with your team on the decisions that need judgement.
Automatic checks in your release process, so a change that makes things worse cannot reach your customers.
Quality and running costs visible in production, not guessed at.
A written guide for the team who will operate it.
Training material for whoever carries the change through the organisation.

Agent Operations Retainer

Ongoing

We keep it accurate as your data and your business change.

An agent that was right last quarter can quietly stop being right. Products change, policies change, and the work moves underneath it.

What we do each month

Refresh the test cases so they still reflect the work as it is now.
Re-check that the automatic scoring still agrees with your experts.
Look into anything that has slipped, and review quality and running costs with you.
Sign off on changes that affect how the agent behaves.
Standing office hours for your team.

Two more ways to work with us

Independent Agent Evaluation

An outside opinion on agents somebody else built, whether that is your own team or another vendor.

We read what the agents actually did in production.
We catalogue every way they fail, and how often each one really happens.
We build a set of tests against your definition of a right answer.
We check the automatic scoring against your own experts and report how closely they agree.
We state in writing what our review could not cover.

Useful before a renewal, a handover, or any decision that needs a second opinion you can point to.

Executive Agentic Working Session

A day in a room with the process owner and their technical counterpart, working on your actual process rather than a slide deck.

Useful when several people need to reach the same understanding at the same time, or when you want to pressure-test an idea before committing to it.

You leave with a written view on whether the process is a fit, and a proposal for the Scan or the Pilot.

How scope and price are set

We do not publish rates, because the honest answer depends on the process. How much volume runs through it, how many systems it touches, and how tangled the current version is all change the work considerably.

So we scope it with you on the call, then put timing and a fixed price in writing before anything starts. No hourly billing, and no open-ended engagements.

Start with a conversation

Book a Process Fit Call.

Free, and useful whether or not we work together. Bring the process that keeps costing more than it should.

Pick a time

No deck. No discovery workshop. Just your process.